Frequently Asked Questions
Orders and delivery
When will I receive my digital product?
After payment confirmation, we process your order manually and deliver the digital product to the email address provided during checkout, normally within 15 minutes.
If you cannot find the delivery email, please check your Spam, Junk, Promotions and other filtered folders. If it is still missing, contact support@kiviora.com and include your order number.
Where will I receive my order?
Your digital product will be delivered to the email address provided during checkout. Please make sure your email address is correct before completing your order.
Do you ship physical products?
No. Products sold through Kiviora are digital and are delivered electronically. No physical shipment or courier delivery is required.
What should I do if I have not received my order?
If payment has been confirmed and your order has not arrived within the expected delivery time, first check your Spam, Junk, Promotions and other filtered email folders.
If you still cannot find it, contact support@kiviora.com and include your order number and the email address used for the purchase.
Products and activation
How do I know whether a product is suitable for me?
Each product page identifies the product type, relevant platform, region and applicable activation or compatibility requirements. Please review these details carefully before purchasing.
If you are uncertain whether a product is suitable for your account, device, platform or region, contact us before placing your order.
Do products have regional restrictions?
Some products may have regional restrictions. Where a regional restriction applies, the relevant region is stated on the product page.
Please check this information before purchasing to make sure the product is suitable for your intended region.
Which platform is required?
The required platform depends on the specific product and is stated on its product page. Please check the product title and description before purchasing.
What should I do if my digital product does not work?
If a code or key is invalid, does not work, the wrong product was delivered or the product otherwise does not conform to your order, contact support@kiviora.com.
Please include your order number and a description of the issue. Where relevant, include the activation error message or screenshots that help us verify the problem.
We will review the issue and provide the appropriate remedy in accordance with applicable consumer law and our Refund Policy.
Cancellations and refunds
Can I cancel my order after purchasing?
You may request cancellation before Kiviora begins delivery of your digital product.
If we receive your cancellation request before the digital product has been sent to your email address, we will cancel the order and issue a full refund.
Different statutory rules apply once delivery of paid digital content has begun following your prior express consent and acknowledgement concerning the right of withdrawal. Please see our Refund Policy for the complete rules.
Can I get a refund?
Refund eligibility depends on the circumstances of the order, including whether delivery has begun, whether the statutory conditions concerning the right of withdrawal have been satisfied and whether the digital product was delivered correctly and conforms to the contract.
If a product is invalid, non-working, incorrectly delivered or otherwise does not conform to the contract, please contact us so that we can review the issue and provide the appropriate remedy.
Full information is available in our Refund Policy.
Why am I asked to confirm digital content delivery before checkout?
Digital products can be delivered before the end of the statutory withdrawal period. Before checkout, you may therefore be asked to expressly request that delivery begin before the end of that period and acknowledge the resulting consequences for your statutory right of withdrawal.
The applicable conditions are explained in our Refund Policy.
Payments and documents
Can I receive an invoice?
Yes. If you require an invoice, contact support@kiviora.com with your order number and the billing information required for the invoice.
Customer support
How can I contact Kiviora?
For questions about a product, compatibility, payment, delivery, an existing order or activation, contact us:
Email: support@kiviora.com
Phone: +48 514 300 979
Support hours: Monday-Saturday, 9:00 AM-9:00 PM CET
For questions about an existing order, please include your order number whenever possible.
About Kiviora
Kiviora.com is an independent online store operated by Marta Zamojska in Poland. We sell selected digital gaming products and deliver orders electronically by email.
For more information about the business, see our About Us page.