Terms of service
Kiviora.com
Welcome to Kiviora.com. These Terms of Service ("Terms") govern your access to and use of the Kiviora.com website and the digital products offered by Marta Zamojska, trading as Kiviora.com ("Kiviora", "we", "us", or "our").
By accessing, browsing, using, or purchasing products through our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase any products from Kiviora.com.
1. Company Information
Kiviora.com is operated by Marta Zamojska. VAT UE: PL8262225537 · REGON: 540143342 · Address: Gen. Andersa 22, 08-450 Łaskarzew, Poland · Customer Support: support@kiviora.com · Phone: +48 514 300 979 · Support hours: Monday – Saturday, 9 AM – 9 PM (CET)
2. Acceptance of Terms
By accessing our website, placing an order, creating an account, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms, as well as our related policies, including our Privacy Policy, Refund Policy, and Shipping Policy. These Terms constitute a legally binding agreement between you and Marta Zamojska (Kiviora.com).
3. Eligibility and Legal Capacity
By using our website, you represent that you have the legal capacity to enter into binding agreements under applicable law and that you are at least 18 years old, or have the consent of a parent or legal guardian. You are responsible for ensuring that your use of our website and services complies with all applicable laws and regulations in your country of residence.
4. Products and Digital Products Disclaimer
Kiviora.com specialises in digital products, including Xbox Game Pass Ultimate products and PC game keys. All products sold through Kiviora.com are digital products delivered electronically. No physical goods are shipped, and customers should not expect discs, boxes, or printed activation cards.
Kiviora.com is an independent seller and is not affiliated with, sponsored by, or endorsed by Microsoft, Xbox, Steam, or any other platform or publisher. Product names and trademarks referenced on this website belong to their respective owners and are used solely to describe the products offered.
Product descriptions, activation requirements, and delivery details are provided on individual product pages and form part of these Terms. Kiviora makes reasonable efforts to ensure product descriptions are accurate; customers are responsible for reviewing product titles, platform requirements, region restrictions, and subscription requirements before purchase. Product availability, pricing, and listings may change without notice due to licensing, supplier availability, or operational requirements. Certain subscription benefits or online services may depend on third-party providers (e.g. Microsoft); Kiviora cannot guarantee continued availability of features affected by changes made by publishers or platform providers.
4a. Geographic Availability
Kiviora.com currently sells and delivers digital products only to customers
located in the following countries: Austria, Belgium, Estonia, Finland,
Greece, Ireland, Latvia, Lithuania, Luxembourg, the Netherlands, Portugal,
and Slovakia.
Orders placed by customers located outside these countries may be cancelled,
and any payment received will be refunded in full. Kiviora.com reserves the
right to update the list of supported countries at any time.
5. Orders and Purchases
When placing an order, you agree to provide accurate, complete, and current information. Kiviora.com reserves the right to refuse, suspend, cancel, or limit any order where fraud is suspected, payment authorisation cannot be obtained, verification requirements are not satisfied, a pricing or technical error has occurred, or applicable law requires us to do so. An order is considered accepted only once payment has been successfully processed and the order has entered fulfilment.
6. Pricing and Payments
Prices are displayed in the currency applicable to your selected market and are subject to change without prior notice. Where a pricing error occurs, we reserve the right to cancel affected orders and issue an appropriate refund. Payments are processed through Shopify's secure infrastructure and authorised third-party payment providers; Kiviora.com does not store full payment card information on its own systems. Sensitive payment information is handled by Shopify and its payment partners in accordance with their own security standards, including PCI DSS compliance maintained at the platform level.
Our website uses industry-standard security technologies, including encrypted (HTTPS) connections. While no online system can guarantee absolute security, we take reasonable steps to maintain the integrity and security of our platform. Customers are responsible for providing accurate billing information, using authorised payment methods, and protecting their account credentials and email access. Customers experiencing an issue with an order are encouraged to contact support before initiating a chargeback or payment dispute — many issues can be resolved more efficiently through direct communication.
7. Digital Delivery
Kiviora.com delivers products manually by email after successful payment confirmation. In the normal flow, delivery is completed within 15 minutes. A separately described order-verification process may temporarily delay fulfilment. Further detail is available in our Shipping Policy.
8. Order Verification
To protect customers and payment providers and maintain a secure purchasing environment, certain orders may be subject to verification procedures. Selection for verification does not necessarily indicate wrongdoing and may be triggered by factors such as high-value transactions, multiple orders in a short period, unusual purchasing patterns, or fraud-prevention alerts from our payment processor.
If selected, you will be contacted at the email address provided at checkout and may be asked to confirm customer or billing details, confirm payment ownership, or provide identity verification where reasonably necessary. Verification reviews are generally completed within 24 hours of receiving the required information, though certain cases may take longer. Failure to respond to a verification request within a reasonable timeframe may result in delayed processing, an order hold, or cancellation with refund of any eligible payment through the original payment method. While verification is in progress, delivery may be temporarily delayed and certain account activities may be restricted. Kiviora is not responsible for delays resulting from customer failure to provide requested information, payment provider reviews, banking delays, or security procedures beyond our direct control.
9. Fraud Prevention
Kiviora is committed to maintaining a secure, fair, and trustworthy platform. We may use a combination of manual and automated fraud-prevention measures, including transaction risk analysis via Shopify's fraud-analysis tools, security screening, and payment verification. Additional review may be triggered by repeated failed payment attempts, inconsistent customer information, unusual account activity, or attempts to bypass security procedures.
Kiviora reserves the right to refuse, suspend, delay, review, or cancel any order where there is reason to believe that fraud may be involved, payment information has been used without authorisation, false information has been provided, or security risks or abuse of our services are present. We may cooperate with payment providers and financial institutions where necessary to verify transactions or resolve disputes, in accordance with applicable law. Any information collected for fraud-prevention purposes is handled in accordance with our Privacy Policy and is not sold to third parties.
10. Product Compatibility, Access, Activation and Region Restrictions
Customers are responsible for reviewing all product information including platform compatibility, console generation, existing subscription status, region restrictions, and delivery, activation or access requirements. Before making a purchase, as these are provided on product pages whenever available and may change due to factors outside our control (including changes made by platform providers or publishers). Delivery and activation or access procedures vary by product. Depending on the product, customers may receive a code or account access details. Instructions may require code redemption through the relevant storefront (e.g. Microsoft Store, Xbox app, Steam), use of a compatible account, and the absence of a conflicting active subscription. Customers should follow the instructions applicable to the specific product promptly. Where a product is a digital code, the code may be time-limited; Kiviora is not able to reverse a redemption once the code has been successfully applied to an account.
Customers who are uncertain about compatibility, activation, or region restrictions are encouraged to contact support@kiviora.com before purchasing.
11. Cancellations and Refunds
Orders that have not yet been delivered may be eligible for cancellation and a full refund upon request. Once a digital product has been delivered, refund eligibility is determined in accordance with our Refund Policy, which forms part of these Terms.
12. Acceptable Use
By using Kiviora, you agree not to: use the website for unlawful purposes; provide false or misleading information; attempt unauthorised access to our systems, accounts, or data belonging to other users; circumvent security or verification measures; use unauthorised payment methods or attempt fraudulent transactions, including chargeback abuse; introduce malicious software or exploit technical vulnerabilities; use automated systems in a manner that disrupts normal website operations; copy website content or reproduce Kiviora branding without authorisation; or harass, threaten, or abuse our support team, or submit knowingly false complaints.
Where customer accounts are available, you are responsible for maintaining accurate account information, protecting your login credentials and email access, and reporting suspected unauthorised access. Violation of this section may result in order cancellation, account restrictions, suspension of access to our services, or reporting of unlawful activity where required by law. Any action taken will be proportionate to the circumstances involved, as we aim to apply these measures fairly and without restricting legitimate use of our services.
13. Intellectual Property
All website content including text, graphics, logos, layout, and design — is owned by or licensed to Kiviora.com and protected by applicable intellectual property laws, except for third-party trademarks (such as Xbox, Game Pass, and other publisher or platform marks), which remain the property of their respective owners and are used solely for product identification and descriptive purposes. Unauthorised reproduction, distribution, or commercial use of our website content is prohibited. Further detail is available in our Legal Notice.
14. Third-Party Services
Our website may reference or link to third-party services, including payment providers and gaming platforms. Kiviora.com is not responsible for the content, policies, or availability of third-party services.
15. Limitation of Liability
To the fullest extent permitted by applicable law, Kiviora.com shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products, nor for delays or limitations resulting from customer error, payment provider reviews, banking delays, or platform/publisher changes outside our control. Nothing in these Terms excludes or limits liability that cannot be excluded under applicable Polish or EU consumer protection law.
16. Suspension and Termination
Kiviora.com reserves the right to suspend or terminate access to its services where necessary to protect customers, prevent fraud, comply with legal obligations, or enforce these Terms.
17. Privacy
Your use of Kiviora.com is subject to our Privacy Policy. By using our website, you acknowledge that personal information may be collected and processed in accordance with that policy and applicable EU data protection law.
18. Changes to These Terms
We may update these Terms from time to time. Changes become effective upon publication on our website. Continued use of the website following an update constitutes acceptance of the revised Terms.
19. Governing Law
These Terms are governed by and construed in accordance with the laws of Poland. If you are a consumer resident in another EU member state, you continue to benefit from any mandatory consumer protection provisions of the law of your country of residence, which these Terms do not affect.
20. Contact Information
For questions regarding these Terms, please contact:
Customer Support: support@kiviora.com Support Hours: Monday – Saturday, 9 AM – 9 PM (CET)
Thank you for choosing Kiviora.com.
Kiviora.com is operated by Marta Zamojska.
Company: Marta Zamojska
VAT UE: PL8262225537
REGON: 540143342
Gen. Andersa 22, 08-450 Łaskarzew, Poland